Terms of Service

Terms of Service for Groove

Using Groove's Website

By accessing or shopping on Groove, you accept these Terms of Service under applicable law. You agree to use the website responsibly and lawfully. Prohibited actions include fraud, disrupting site operations, unauthorized access attempts, introducing malicious software, misusing features, or violating others' rights. Groove may take reasonable measures to safeguard the website and users from misuse in compliance with legal requirements.

Product Information

Groove strives to provide accurate and current descriptions, images, specifications, and availability details for all products, including our Halloween and Thanksgiving Gifts, Milk Chocolate, Dark Chocolate, White Chocolate selections, and seasonal specialties like the Boo Box and Rest in Pieces Tombstone.

If material inaccuracies are identified, Groove may correct them and handle any affected orders as permitted by law.

Pricing and Taxes

All product prices and applicable promotions are clearly displayed on the website. Shipping fees and taxes will be shown during checkout or otherwise disclosed as legally required.

If an obvious pricing or listing error is discovered, Groove reserves the right to review and possibly cancel or amend the affected order where legally allowed.

Orders and Acceptance

When you place an order with Groove, you submit a purchase request subject to the terms and conditions presented during checkout.

Before fulfilling orders, Groove may require payment authorization, stock confirmation, or other verification procedures.

Groove reserves the right to reject or cancel orders under reasonable circumstances such as suspected fraud, payment failures, inventory errors, or breaches of these terms. If a canceled order has been charged, Groove will issue a refund as required.

Payments

You must provide accurate billing and shipping information and use an authorized payment method available at checkout. Payment processing follows the terms of our payment providers.

Shipping and Delivery

Shipping options, fees, and estimated delivery times are presented during checkout or in shipping details. Estimated delivery dates are not guaranteed unless explicitly stated.

Delivery delays may occur due to carriers, weather, customs, or other external factors beyond Groove's control.

Returns and Refunds

All requests for returns, exchanges, cancellations, and refunds will be handled according to Groove’s published Return and Refund Policy and applicable law. Nothing in these terms limits your mandatory consumer rights.

Intellectual Property

The content on Groove’s website—including text, graphics, photos, branding, and design—is protected by intellectual property laws.

You may use the website for personal shopping only. Unauthorized reproduction, distribution, or commercial use of protected content is prohibited unless explicitly permitted by law or authorized by Groove.

Third-Party Services

Groove uses third-party services for payment processing, shipping, analytics, and advertising. These services have their own terms and privacy policies. Groove is not liable for any issues outside its control except as required by law.

Website Availability and Changes

Groove may update product offerings, content, features, or functionality at any time. While Groove aims to maintain website availability, temporary interruptions may occur due to maintenance, technical issues, security measures, or other unforeseen circumstances.

Limitation of Liability

To the fullest extent allowed by law, Groove’s liability regarding website use, products, or services is limited as per jurisdictional regulations. This does not affect any rights or remedies that cannot legally be excluded or restricted.

Suspension and Termination

Groove may restrict or suspend access to the website when reasonably necessary to protect the site, investigate misuse, address security concerns, or comply with legal obligations. Any such actions comply with applicable law and do not waive rights that cannot be legally waived.

Governing Law and Disputes

These terms are governed by laws applicable to transactions with Groove, respecting required consumer protections. Any disputes will be resolved through the appropriate courts or dispute resolution bodies.

Updates to These Terms

Groove may update these Terms of Service as needed to reflect changes in services or legal requirements. Updated terms will be posted on this page with an effective date when applicable.