Groove Return & Refund Policy
Return Eligibility and Timeframe
At Groove, customers may request returns for eligible items within 30 days of delivery. This period applies unless a specific product states a different return window or if local laws require otherwise.
Return Conditions
To qualify for a standard return, items must:
- Be unused and in their original condition.
- Include original packaging and any accessories.
- Be accompanied by your order number or other proof of purchase.
- Meet any product-specific return terms clearly disclosed at the time of purchase.
Certain products, especially those involving hygiene considerations, personalization, or digital delivery, may have different or excluded return rules in compliance with law.
Starting a Return
- Contact Groove customer support through the contact page available on our website.
- Provide your order number and clearly identify the item you wish to return.
- Explain the reason for your return request.
- Wait for confirmation and instructions before shipping your item back to us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not what you ordered, please contact us promptly with your order details and, if possible, photos showing the product condition. Groove will review your case and determine the best solution, which may include a refund, replacement, repair, or another remedy as required by law.
Refunds
Returned items undergo a review upon receipt to confirm that they meet the return conditions. We will notify you about the outcome of this review using the preferred support channel.
Once approved, refunds are generally issued to the original payment method within 5-10 business days. Actual timing depends on your payment provider and financial institution.
Return Shipping Costs
Who pays return shipping depends on the reason for the return, the terms disclosed at purchase, and applicable laws. If a product is defective, damaged, or incorrectly sent, Groove complies with mandatory consumer remedies regarding shipping costs.
Exchanges
Exchanges may be possible depending on stock availability and the nature of your request. If you want a different product or variation, please contact Groove before returning the original item to explore available options.
Order Cancellations
If you wish to cancel your order, contact Groove within 24 hours of placing the order. Cancellation before order fulfillment may be possible, but once an order is prepared or shipped, cancellation cannot be guaranteed. If cancellation is no longer feasible, a return may be arranged after delivery under the policy terms.
Additional Information
This policy respects all consumer rights that cannot be legally waived. In cases where mandatory law offers a longer return period or additional remedies than stated here, those legal requirements take priority.
Contacting Groove
For questions about this policy, return eligibility, or refund status, please reach out through the contact page on the Groove website or email us directly at noahyakac@gmail.com.